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Last Updated: 17th November, 2025
At BookAMentor, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform, website, or mobile application. We comply with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws.
- BookAMentor is a mentoring and coaching marketplace operated by Avenue Impact, registered in England.
- Contact: support@bookamentor.com | https://www.bookamentor.com
- We act as a Data Controller for the personal information we collect from you.
- Personal information you provide during registration, such as name, email, and password.
- Professional details for mentors including LinkedIn profile, qualifications, and experience.
- Payment information processed securely via third-party providers (e.g., Stripe, Flutterwave).
- Automatically collected data such as IP address, browser type, and device ID.
- Cookies and analytics data to improve the platform experience.
- To create and manage your account.
- To process bookings and payments.
- To verify mentor qualifications and manage profiles.
- To communicate updates, reminders, and notifications.
- To comply with legal, tax, and financial obligations.
- Mentors and Mentees: to enable booking and communication.
- Payment Processors: Stripe and Flutterwave for secure transactions.
- Service Providers: hosting, analytics, and support services under data processing agreements.
- Regulatory Authorities: when legally required.
- Data is retained for as long as necessary to provide services and comply with legal obligations.
- Typically, user data is retained for up to 6 years after account closure.
- Access – Request a copy of your data.
- Correction – Request correction of inaccurate data.
- Erasure – Request deletion of your personal data (‘right to be forgotten’).
- Restriction – Limit how we process your data.
- Portability – Receive your data in a machine-readable format.
- Objection – Object to processing under legitimate interests.
- Withdraw Consent – Withdraw consent for marketing at any time.
- Data encrypted with SSL/TLS and stored on secure servers.
- Password hashing and role-based access controls implemented.
- Regular audits and monitoring ensure compliance with security standards.
- Data may be transferred outside the UK/EEA to trusted providers.
- Transfers comply with GDPR adequacy regulations or Standard Contractual Clauses (SCCs).
- We use cookies to enhance user experience and collect analytics data.
- You can control or disable cookies via your browser settings.
- We may send booking confirmations, updates, and optional newsletters (with consent).
- Users may unsubscribe from marketing communications at any time.
- The platform is intended for users aged 18 and older.
- We do not knowingly collect data from minors.
- We may update this policy periodically and notify users of major changes via email or site notification.
- For privacy inquiries, please contact: support@bookamentor.com
- Address: support@avi.com